Returns & Exchanges

At ftune.in, we strive to ensure every beauty purchase meets your expectations, offering a hassle-free 7-day return policy for unused and unopened products. If you receive a damaged or incorrect item, our dedicated team is here to facilitate a quick replacement or refund to protect your skincare journey.

Return Process

• 1.
  Initiate Request

  Log into your ftune.in account or contact our support team within 7 days of delivery to submit a return request with your order ID.

• 2.
  Verification & Media

  Upload clear photos or a short video of the product and its packaging to help our quality control team verify the condition of the item.

• 3.
  Secure Packaging

  Once approved, pack the item in its original brand box with all seals intact to ensure it remains protected during the transit back to our warehouse.

• 4.
  Pickup & Refund

  Our courier partner will collect the package from your doorstep, and your refund or exchange will be processed within 5-7 business days after inspection.