Frequently Asked Questions
Everything you need to know about your beauty essentials
How long does it take for my order to be delivered?
We typically process orders within 24-48 hours. Depending on your location, delivery usually takes between 3 to 7 business days across India.
Are your beauty products safe for sensitive skin?
Yes, our products are formulated with high-quality ingredients. However, we always recommend performing a patch test on a small area of skin before full application to ensure compatibility.
What is your return policy for skincare items?
Due to hygiene reasons, we only accept returns on products that are damaged during transit or if the incorrect item was delivered. Please contact us within 48 hours of delivery to initiate a claim.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery services for most pin codes across India, alongside secure prepaid options like UPI, Credit/Debit cards, and Net Banking.
How can I track my shipment?
Once your order is dispatched, we will send a tracking link to your registered email address and mobile number via SMS so you can monitor its progress in real-time.
Are ftune.in products cruelty-free?
Absolutely. We are committed to ethical beauty standards and ensure that none of our products are tested on animals.